Auto repair

An AI receptionist that already knows auto repair calls.

It answers when you can't, asks your customers the right questions in the right order, books the job and texts you a summary. Try it now: you play the customer.

See plans from $29

Ridgeline Auto RepairDemo line, answered by our AI

Pretend you're a customer calling Ridgeline Auto Repair. Type what you'd say on the phone.

Sample business with sample hours and prices. Type "stop demo" anytime.

The questions it asks, in order

Built from how auto repair calls really go. Every question has a reason, and it skips anything the caller already said.

Safety check (always first if a problem is described):

"Before anything else: is the car safe to drive right now, or are you stopped somewhere?"

Quick mode (booking a repair/diagnostic):

"Is this for a new appointment?"
"Have you been here before?" (look up by phone number)
"What's the year, make and model?" → "About how many miles?"
"Is this for regular maintenance, or is something wrong?"
If maintenance: "Oil change, tires, brakes, inspection, or something else?"
If problem: run symptom intake (below).
"Do you want to wait, or drop it off?"
"I have slot1 or slot2. Which works?"
"Diagnostic is diag_fee, diag_credit_wording. Okay?"
"Best cell for texts about your car?"
Read-back: "year make model, service, day at time, wait_or_drop. I'll text you."

Symptom intake (Quick, yes/no-first):

Warning lights: "Is a light on the dash?" → "Is it the check engine light?" → "Is it flashing or steady?" (Flashing = advise not to drive far; see safety rules.) "Any other lights: oil, temperature, battery, brake?"
Noises: "Is it a noise?" → "When: braking, turning, going over bumps, or when you start it?" → "Squeal, grind, click, knock, or hum?" → "Front or back, if you can tell?"
Brakes: "Is the pedal soft, low or going to the floor?" (yes = do not drive) → "Does it pull to one side?" → "Grinding?"
Overheating: "Is the temperature gauge high or is steam coming out?" (yes = stop driving) → "Are you losing coolant or seeing puddles?" → "Color of the puddle?"
No-start: "When you turn the key, does it click, crank but not start, or do nothing?" → "Any lights on the dash?" → "Has it been jump-started?" → "Where is the car now?" (tow needed?)
AC/heat: "Is it blowing warm, not blowing at all, or smelling?" → "Did it fade over time or stop suddenly?"
Smells/leaks: "Do you smell fuel, burning, or something sweet?" (fuel = safety rules)
Driveability: "Does it shake, hesitate, or stall?" → "At what speed?"
Always end: "When did this start, and does anything make it better or worse?"
Ask for the VIN only when the shop needs it to pre-order parts or for fleet: "If it's handy, the 17-character VIN on your registration or insurance card helps us order parts." Never required to book.

White Glove differences:

"Sorry you're dealing with that. Tell me what you're noticing and I'll make sure the tech knows exactly what to look for."
"Would a shuttle ride home help, or would you rather wait with Wi-Fi and coffee?"
"I'll write your exact words on the work order so nothing gets lost."
Full read-back of symptoms, then: "Anything else the car's been doing lately, even small stuff?"

Calls it handles

Book a service - oil change, brakes, tires, inspection, diagnostic. Agent collects vehicle info and service type, books a slot, texts confirmation.
"Something's wrong with my car" - symptom intake (script below), safety check first, book a diagnostic.
"Is my car ready?" - agent looks up the repair order status; reads status or texts the advisor to call back.
Price shopping - "how much for brakes/oil change?" Agent quotes only owner-approved fixed prices; otherwise explains the inspection and offers a booking.
Estimate approval - customer calling back about an estimate. Agent re-sends the approval link or hands to the advisor. Agent never authorizes work on the shop's behalf from a vague "yeah, go ahead."
Parts status - "did my part come in?" Agent reads ETA from the RO or takes a callback.
Warranty / comeback - "you fixed it and it's doing it again." Agent logs, books priority inspection, alerts advisor.
Towing and breakdown - safety first, give tow partner, explain after-hours drop.
Tires - sizes, brands, rotation, flat repair, seasonal changeover.
State inspection / emissions - hours, cost, documents, walk-in or appointment.
Recalls - point to NHTSA VIN lookup and the dealer.
Fleet - book units, take PO numbers, route billing questions to the fleet contact.

Safety comes first

Brake pedal to the floor, brakes failing, car won't stop: "Please don't drive it. Pull over somewhere safe if you're moving. If you're in danger or blocking traffic, call 911. We can give you our tow partner: tow_partner."
Smoke or fire from the vehicle: "Turn the engine off, get everyone out and away from the car, and call 911 now."
Fuel smell (strong) or leaking fuel: "Please don't drive it or start it. Move away from the car, no smoking or flames. If it's leaking a lot, call 911. Then we can arrange a tow."
Overheating / steam: "Pull over and turn it off. Don't open the radiator cap while it's hot. Don't keep driving; it can wreck the engine. We can get you a tow."
Flashing check engine light: "A flashing check engine light usually means the engine is misfiring. Drive as little as possible and gently. A tow is safest."
Stranded on highway / shoulder: "Stay in the car with your seatbelt on if it's unsafe to get out, hazards on. If you feel in danger, call 911."
Alerting: any safety call → urgent text to advisor on duty with name, callback number, vehicle, location, symptom. After hours, log and alert per owner rules; tell caller when the shop opens.
The agent never diagnoses or says "it's probably fine to drive."

What it will never do

Never authorize repairs on the shop's behalf or treat "sure, go ahead" as authorization unless the shop has set up a documented approval flow (signed/clicked estimate link). States set strict rules. California requires a written estimate before repairs and authorization "obtained and recorded on the estimate before beginning any repairs"; oral approval must be recorded with date, time, name and phone number, and added work needs a revised estimate and new approval (CA BAR "Write It Right"). Florida requires a written estimate when repairs will exceed $150 unless the customer declines or waives it in writing, and lets customers set a cap the shop "may not exceed... without my written or oral approval" (Fla. Stat. 559.905). Other states differ; the agent follows the shop's flow and logs every approval detail.
Never quote a repair price that isn't on the owner's approved list. Never guess labor times.
Never diagnose, never say a car is safe to drive.
Never promise a completion time not shown in the RO system.
Never take card numbers by voice; pay by texted link only (PCI DSS).
Never say the shop can do factory recall work; recall repairs are free at the dealer (NHTSA).
Never discuss another customer's vehicle or give RO details to anyone but the customer on file or authorized contact.
Never send marketing texts without opt-in (TCPA); service texts need consent given on the call.
Never deny being an AI; give recording notice where required.