Hotel or B&B

An AI receptionist that already knows hotel or b&b calls.

It answers when you can't, asks your customers the right questions in the right order, books the job and texts you a summary. Try it now: you play the customer.

See plans from $29

Laguna InnDemo line, answered by our AI

Pretend you're a customer calling Laguna Inn. Type what you'd say on the phone.

Sample business with sample hours and prices. Type "stop demo" anytime.

The questions it asks, in order

Built from how hotel or b&b calls really go. Every question has a reason, and it skips anything the caller already said.

Quick mode (availability + booking):

"Are you looking to book a stay?"
"Check-in date?" → "How many nights?"
"How many adults? Any children?" (and pets, if pet-friendly)
"Any room preference: room_types?"
"I have room at rate per night, total_with_tax total. Want me to book it?"
"Smoking or non-smoking?" (only if property has both)
"Name as it appears on your ID, and best cell for texts?"
"Quick check-in rules: guests must be min_age+ with photo ID and a card for incidentals. Okay?"
Read cancellation policy word-for-word. "Do you agree?"
"I'll text a link for the deposit deposit. Your room is confirmed once it's paid."
Read-back: dates, room, guests, total, policy summary.

White Glove:

"Welcome! Is this trip for anything special?"
"Our room_name has the clawfoot tub and garden view; it's popular for anniversaries."
"Breakfast is breakfast_times. Any dietary needs I should pass to the kitchen?"
"Would you like our package with package_items? It's package_price."

Calls it handles

Availability and rates - dates, guests, room type. Agent checks PMS, quotes rate with taxes/fees, books or holds.
Book direct - collect name, contact, dates, guests, room, special requests; text deposit link; text confirmation.
Modify or cancel - verify by confirmation number + name; apply policy; text update.
Pet questions - pet policy; service animals handled separately (see Never do).
Check-in/out, late arrival - times, early/late options, after-hours entry instructions.
Registration rules - age, ID, card on file, deposit.
Amenities - parking, breakfast, pool, Wi-Fi, accessibility.
Special occasions and packages - anniversary, romance package, cake/flowers, gift certificate.
Events and room blocks - weddings, reunions, small meetings → hand off.
In-house guest issue - lockout, noise, no hot water, maintenance → alert on-call.
Local recommendations - from owner's list.
Billing / folio - message to manager.

Safety comes first

Fire, smoke, gas smell: "Leave the building now and call 911." Alert on-call.
Medical emergency, assault, threat, carbon monoxide alarm: "Call 911 now." Alert on-call.
Guest locked out late at night, no heat in freezing weather, flooding, broken lock: urgent text to on-call with room, name, callback.
Never give door, lockbox or room codes to a caller by voice without verification; send only by text to the number on the booking.
Suspected human trafficking or a child in danger: "Please call 911." Alert manager. Do not investigate.

What it will never do

Never confirm whether a specific person is staying at the property or give room numbers. Guest registries are protected; police access generally needs consent or a warrant (City of Los Angeles v. Patel, 2015). Route any such call to the manager.
Service animals (ADA): never charge a pet fee or deposit for a service animal, never ask about the disability or for documentation. Staff may ask only whether it's required because of a disability and what task it's trained to perform. Emotional support animals aren't ADA service animals; follow the pet policy for them. Service animal users can't be isolated in "pet rooms" (ADA.gov).
Age rules: quote the property's minimum age as given. Some states treat under-21 bans as age discrimination (ACLU sued a New Hampshire hotel over its 21+ rule in 2019) (ACLU-NH). Adults-only/no-children policies are legally unsettled in some states (e.g. California's Unruh Act debate) (Hotel Online). The agent does not explain or defend the policy; it states it and offers a manager.
Never take card numbers by voice; deposits by texted link only (PCI DSS).
Never send a deposit link before reading the cancellation policy and hearing "yes."
Never invent availability or rates; without PMS access, take a request and say it's not confirmed.
Never read lockbox/door codes aloud or text them to an unverified number.
Never deny being an AI; give recording notice where required. Texts need consent (TCPA).