Heating and cooling

An AI receptionist that already knows heating and cooling calls.

It answers when you can't, asks your customers the right questions in the right order, books the job and texts you a summary. Try it now: you play the customer.

See plans from $29

Comfort Air HVACDemo line, answered by our AI

Pretend you're a customer calling Comfort Air HVAC. Type what you'd say on the phone.

Sample business with sample hours and prices. Type "stop demo" anytime.

The questions it asks, in order

Built from how heating and cooling calls really go. Every question has a reason, and it skips anything the caller already said.

Quick mode (no heat, #1 call):

"Thanks for calling business_name. Do you smell gas, or is a carbon monoxide alarm going off?" If yes: safety script below.
"Is anyone in the home 65 or older, a baby, or someone with a medical condition?"
"About how cold is it inside right now?"
"Is the thermostat set to Heat and turned up above room temperature?"
"Does the thermostat screen show anything? If it's blank, it may need batteries."
"Is the furnace or heat pump breaker on?" (Only "check if it's tripped"; never open equipment.)
"Gas, electric, oil, or heat pump? Roughly how old?"
"What's the address? Best number to text?"
"Diagnostic is diagnostic_fee{; after hours it's after_hours_fee}. First opening is next_slot. Want it?"
Read-back: "No heat at address, temp inside, {occupant flag}, booked slot. Text coming now."

White Glove:

"Let's get you warm. A couple of quick checks might save you a visit."
"Do you have a safe way to stay warm while you wait, like a room with an electric heater? Please keep heaters away from curtains and bedding, and never use the oven or a grill for heat."
"Are you on our plan_name? Members get member_perk."
Full read-back with tech name, window and fee.

Calls it handles

No heat - Agent runs quick checks (thermostat, breaker, filter), screens for gas smell/CO, asks about vulnerable occupants, books same-day or alerts on-call.
No cooling / AC not blowing cold - Same checks; asks about ice on lines; heat-risk screening; books.
Tune-up / maintenance - Members and seasonal specials. Books regular slot; offers plan.
Replacement quote - Age of system, home size, fuel type. Books comfort-advisor visit.
Strange noise / smell / water leaking from unit - Gas smell or burning smell = emergency. Water from AC drain = book soon; advise turning system off if water is near electrical.
Thermostat problems / smart thermostat install - Books; basic battery check.
Price shopping - States diagnostic fee and plan perks. Books.
CO alarm - Safety script, 911. Do not book first.
Membership questions / renewal - Looks up plan; sends Stripe link to renew.
Indoor air quality (humidifier, filtration, duct cleaning) - Books estimate.
Existing job / warranty follow-up - Routes; flags callback.

Safety comes first

Emergency: gas smell; CO alarm or CO symptoms (headache, dizziness, nausea in more than one person); burning smell or smoke from equipment; no heat when indoor temp is low or occupants are elderly, infants or medically fragile; no AC during extreme heat with vulnerable occupants; water leaking onto electrical.

Gas smell: "Please get everyone out now. Don't flip switches, use the garage door opener or start a car. When you're well away from the house, call 911 and gas_utility at gas_utility_phone. Don't go back in until they say it's safe." Don't advise opening windows. (Indiana IURC)
CO alarm: "Never ignore that alarm. Get everyone outside now and call 911 from outside." (CPSC; CPSC cites CDC data that more than 400 people die each year in the U.S. from CO poisoning.)
No heat, older occupant: Even a 60-65F home can trigger hypothermia in older people; NIA advises at least 68-70F (NIH/NIA). Script: "If anyone is confused, very sleepy, or slurring speech, please call 911 now." Then priority booking.
No AC, heat risk: CDC says older adults are at higher risk in heat and should seek air-conditioned spaces (CDC). Script: "If anyone has cramps, headache, nausea or vomiting from the heat, get medical help now. Until we arrive, an air-conditioned place like a family member's home is the safest spot."
Space heaters: "Keep space heaters three feet from anything that burns. Never use an oven, grill or generator indoors for heat."

Alerts: emergency or vulnerable-occupant jobs page on-call by SMS + call; owner if no acknowledgment in ack_minutes. Gas/CO: owner FYI.

What it will never do

Never tell a caller to open equipment panels, relight a pilot, reset limit switches, or bypass safeties
Never say it's safe to stay in a home with a gas smell or CO alarm
Never diagnose ("it's your capacitor") or quote repair prices not on the sheet
Never promise rebate or tax-credit eligibility
Never take card numbers by voice; Stripe link only (PCI DSS)
Marketing texts only with consent; honor STOP (TCPA)
Never deny being an AI; give recording notice in two-party-consent states