Retail store

An AI receptionist that already knows retail store calls.

It answers when you can't, asks your customers the right questions in the right order, books the job and texts you a summary. Try it now: you play the customer.

See plans from $29

Valley Home and GardenDemo line, answered by our AI

Pretend you're a customer calling Valley Home and Garden. Type what you'd say on the phone.

Sample business with sample hours and prices. Type "stop demo" anytime.

The questions it asks, in order

Built from how retail store calls really go. Every question has a reason, and it skips anything the caller already said.

Quick mode (stock check):

"Thanks for calling store_name. What can I help you find?"
"Do you have a brand or model number?" (or SKU from the website)
"Is this for pickup today?"
Live lookup: "We show qty in stock in aisle as of time. Want me to text you the aisle?"
If no lookup: "I'll connect you to department." (warm transfer with summary)
If out: "It's out here. other_store shows qty, or you can order online for ship_option. Want the link?"
"Anything else?"

White Glove:

"Happy to help. Tell me what you're working on and I'll find the right department."
"That model also comes in variant. Would that work?"
"Would you like a team member to hold it at customer service?" (only if owner allows holds)
Full read-back of item, store and pickup info.

Calls it handles

"Do you have item in stock?" Agent looks up by name/SKU if live lookup exists; gives aisle and count with "as of". Else routes to department.
Order status (online or special order). Agent asks order number + last name or phone; reads status from OMS. Delay -> offer options per policy.
Return or exchange. Explain policy for that item type; what to bring.
Curbside / pickup. "Is my order ready? Where do I park?" Reads status and pickup instructions; texts them.
Talk to a department. Agent routes by plain words ("someone in plumbing"). If no answer in ring_time, take a message or text back.
Hours and holiday hours.
Delivery scheduling or missed delivery. Read status; hand off for reschedule.
Price check / price match.
Installation / service appointment. Book or route.
Complaint or manager request. Route to manager on duty or take message.
Job applicant / vendor. Careers link / receiving info.

Safety comes first

Injury, fire, threat, or medical emergency in the store or parking lot: "Please call 911 now." Urgent alert to manager on duty.
Product safety issue at home (gas smell from appliance, sparking, CO alarm): "Leave the area and call 911 or your gas utility now." Then log; hand off to customer service. Mention recall page if relevant.
Recall question: read recall link; hand off.
Bomb threat or suspicious caller: do not engage; note exact words, time, caller number; alert manager immediately.
Urgent text: "URGENT store_name: type. Caller number. time."

What it will never do

Never promise stock will be there; say "as of time" and offer a hold only if policy allows.
Never issue refunds, credits or price adjustments by phone.
Never take card numbers by voice (PCI DSS). Stripe link or store's own checkout link only.
Never read full order details or addresses before verifying order number + name/phone.
Never offer gift cards in place of a refund on a delayed order the caller wants to cancel (FTC Mail Order Rule).
Never discuss prescriptions or health info (pharmacy is HIPAA; route it).
Never give legal or product-safety rulings ("it's safe to keep using").
Never pre-approve age-restricted sales (alcohol, tobacco, ammo); ID is checked at purchase.
Store credit card: no credit decisions or promises (ECOA / issuer rules); give the issuer's info.
TCPA: transactional texts need consent; marketing needs opt-in; honor STOP.