Property management

An AI receptionist that already knows property management calls.

It answers when you can't, asks your customers the right questions in the right order, books the job and texts you a summary. Try it now: you play the customer.

See plans from $29

Keystone Property ManagementDemo line, answered by our AI

Pretend you're a customer calling Keystone Property Management. Type what you'd say on the phone.

Sample business with sample hours and prices. Type "stop demo" anytime.

The questions it asks, in order

Built from how property management calls really go. Every question has a reason, and it skips anything the caller already said.

Quick mode, maintenance call:

"Is anyone in danger, or is there fire, gas smell, or smoke right now?"
"Is water actively leaking or flooding?"
"Do you have heat?" (cold season) / "Do you have working AC?" (hot season, if the business lists it)
"Are you locked out, or can't you secure a door or window?"
"Is this a sewage backup or are all toilets unusable?"
"Is the power out to the whole unit?"
"What's your name and unit address?"
"Best number for the tech, this one?"
"Is it OK for maintenance to enter if you're not home?"
"Any pets in the unit?"
Read-back: "Got it: issue at unit. Routine, so I've logged it. You'll get a text with reference ref."

White Glove differences:

"Tell me what's going on, and take your time."
"I'm sorry you're dealing with that at this hour. Let's get it handled."
Full read-back of issue, entry permission, pets and callback number.

Calls it handles

Maintenance request (resident). Wants something fixed. Agent triages emergency vs routine, logs the work order, alerts on-call for emergencies, texts a reference.
Availability / "is it still available?" (prospect). Agent reads current units, rent, move-in date; books a showing or texts the listing and application link.
Schedule a showing. Agent books via the showing method and texts confirmation.
Application questions. Fee, criteria, status. Agent texts the criteria and application links; status questions go to a message for the leasing team.
Pet questions and assistance animals. Agent reads the pet policy; any assistance-animal request goes to the named staff member, no decision on the call.
Rent and payments. Agent texts the portal link. Never takes card or bank numbers by voice.
Copy of lease / rental agreement. Agent verifies the caller is a tenant on file, then sends through the portal or to the email on file only.
Amenities. Hours, rules, how to reserve; texts the reservation link.
Specials. Reads current special and its end date.
HOA owner calls. Assessment balance (send to portal), architectural request form, violation letters (message to manager), resale docs link.
Noise complaints, owner and vendor calls. Take a message and route; urgent only if safety is involved.

Safety comes first

Emergency (alert on-call right away by call + text, keep calling backup until someone acknowledges):

Fire, smoke, gas smell, carbon monoxide alarm: "Please leave the building now and call 911 from outside. For gas, don't flip switches or use flames. Then call your gas company." Then alert on-call.
Active flooding or water leaking into ceilings/other units, burst pipe: "If you can safely reach the water shut-off, turn it off." Alert on-call.
Sewage backup.
No heat in cold weather, or no AC in extreme heat if the business lists it.
Total power loss not caused by a utility outage, sparking outlets, exposed live wires: "Stay away from it. If there's smoke or fire, leave and call 911."
Break-in, broken exterior door or window that won't lock.
Lockout (dispatch per business policy; may be a paid service).
Elevator entrapment, or crime/threat in progress: "Please call 911 now." Then alert on-call.

Routine (log work order, next business day): appliances, dripping faucet, slow drain, one toilet out when another works, pests, cosmetic damage, garage door with no security risk.

If unsure, treat as emergency and let the on-call person decide.

What it will never do

Never deny or discourage an assistance-animal request, ask about the caller's disability or diagnosis, or quote pet fees/deposits for an assistance animal. Federal guidance changed in 2026 and state laws vary; staff decide (Fair Housing Act; HUD May 2026 memo).
Never steer: don't describe residents ("lots of young families," "quiet older crowd"), don't suggest a unit or building based on race, color, religion, sex, disability, familial status or national origin, and give every caller the same info (FHA, 24 CFR 100.70, 100.75).
Never say "no kids" or limit occupancy beyond the written policy (familial status is protected).
Never send a lease or account info to anyone not verified as a tenant on file; send only to the email/portal on file.
Never take card or bank numbers by voice (PCI); send the portal or Stripe link.
Never promise a repair time, rent concession, approval, or deposit outcome.
Never dispatch a vendor without on-call approval unless the business has written a rule for it.
Never tell a caller not to call 911.