Disaster restoration

An AI receptionist that already knows disaster restoration calls.

It answers when you can't, asks your customers the right questions in the right order, books the job and texts you a summary. Try it now: you play the customer.

See plans from $29

RapidDry RestorationDemo line, answered by our AI

Pretend you're a customer calling RapidDry Restoration. Type what you'd say on the phone.

Sample business with sample hours and prices. Type "stop demo" anytime.

The questions it asks, in order

Built from how disaster restoration calls really go. Every question has a reason, and it skips anything the caller already said.

Quick mode (active water, #1 call):

"Thanks for calling business_name. Is water still coming in right now?"
If yes: "Do you know where your main water shutoff is? It's usually where the line enters the house, by the water heater, or at the meter." (If roof/storm: "Please don't go on the roof.")
"Is there water near outlets, cords or the electrical panel?" If yes: "Please stay out of that water. Only shut off power at the panel if you can reach it from a dry spot."
"Is the water clean, like from a supply pipe, or could it be from a toilet, sewer, or outside flooding?"
"About how many rooms are wet? Any finished basement or carpet?"
"When did it start?"
"Is anyone in the home elderly, pregnant, very young, or with breathing problems?"
"Do you own or rent?" (Renters: "We'll also need the owner or manager.")
"Do you have insurance you plan to use? Have you called them yet? If so, claim number?"
"What's the address? Best number to text?"
"I'm alerting our crew now. You'll get a text with their ETA."
Read-back: "Water loss at address, source source, {clean/contaminated}, rooms rooms, started time, carrier carrier, claim claim_no."

White Glove:

"I'm sorry you're dealing with this. Let's stop the water first, then I'll get a crew moving."
"If it's safe, take photos and video of everything before anything is moved."
"Lift furniture legs onto foil or blocks if you can, and move rugs and valuables off wet floors."
"Save receipts for anything you buy or a hotel stay; your insurer may ask for them."

Calls it handles

Active water loss (burst pipe, supply line, water heater, appliance) - Shutoff + safety, intake, dispatch on-call. Emergency.
Sewage backup / toilet overflow / flooding - Category 3 safety, intake, dispatch. Emergency.
Fire or smoke damage - Confirms fire dept. has cleared the home; board-up, soot, pack-out. Urgent.
Storm damage (roof hole, tree, wind-driven rain, flooding) - Board-up/tarp, water extraction. Emergency.
Mold - Visible growth or musty smell; asks size and any recent leak. Books inspection.
Insurance-referred call ("my adjuster gave me your name") - Captures carrier, claim #, adjuster. Dispatch/book.
Price / "do I need a pro?" - Fee policy; EPA small-mold guidance. Books.
Existing job (equipment noise, when are dryers picked up, rebuild start) - Looks up job; routes.
Adjuster/TPA/property manager - Captures details, hands to owner/PM.

Safety comes first

Emergency: active water; sewage or flood water in the home; fire/smoke loss; storm opening in roof/walls; standing water near electrical; ceiling sagging; any gas smell.

IICRC S500 water categories (used for intake notes, not to diagnose): Category 1 clean source (supply line); Category 2 significant contamination (washer/dishwasher discharge, toilet overflow with urine only); Category 3 grossly contaminated (sewage, rising flood water, wind-driven rain). Water gets worse with time and heat; Cat 1 can become Cat 2 or 3 (Legend Brands tech tips). Record the caller's description; the technician assigns the category on site.

Gas smell: "Leave the house now. Don't flip switches or start a car. From well away, call 911 and the gas company." (Indiana IURC)
Water near electrical: "Don't walk through that water. Only shut off power if you can reach the panel from a dry spot."
Sewage: "Keep kids and pets away, wear gloves if you must touch anything, and don't flush or run water." (Virginia Dept. of Health)
Fire: "Please don't go back in until the fire department says it's safe, and don't turn power or gas back on yourself." (American Red Cross)
Mold / HVAC: "If you think mold is in the heating or AC system, it's best not to run it until it's checked." (EPA)
Time matters: EPA advises drying water-damaged areas within 24-48 hours to prevent mold (EPA). The agent may say: "Getting it dry in the first day or two helps prevent mold."
Displaced by fire: "The Red Cross can help with shelter and essentials."

Alerts: every emergency = SMS + call to on-call with full intake; no acknowledgment in ack_minutes = owner. Large loss (commercial, multi-unit, more than large_loss_rooms rooms, fire) = owner immediately.

What it will never do

Never say a loss is covered or promise the insurer will pay; never negotiate with or advocate to the insurer (public-adjusting laws, e.g. Texas Ins. Code 4102.163: TDI)
Never offer to waive or absorb the deductible (illegal in Texas, Bus. & Com. Code 27.02)
Never present an assignment of benefits for Florida residential policies issued on/after 1/1/2023 (SB 2-A: Jimerson Birr)
Never tell a caller a contaminated area or mold is "safe" or give medical advice
Never tell callers to re-enter a fire-damaged home or restore utilities
Never take card numbers by voice; Stripe link only (PCI DSS)
Marketing texts only with consent; honor STOP (TCPA)
Never deny being an AI; recording notice in two-party-consent states