Salon or spa

An AI receptionist that already knows salon or spa calls.

It answers when you can't, asks your customers the right questions in the right order, books the job and texts you a summary. Try it now: you play the customer.

See plans from $29

Willow Salon and SpaDemo line, answered by our AI

Pretend you're a customer calling Willow Salon and Spa. Type what you'd say on the phone.

Sample business with sample hours and prices. Type "stop demo" anytime.

The questions it asks, in order

Built from how salon or spa calls really go. Every question has a reason, and it skips anything the caller already said.

Quick mode (booking):

"Are you booking an appointment?"
"Have you been in before?" (look up by phone)
"Which service: top_services?"
"Any stylist you'd like, or first available?"
"I have slot1 or slot2. Which works?"
"Any add-ons, like addons?"
"Our policy: cancel_policy_short. A deposit deposit holds the spot. Okay?"
"Best cell for your confirmation and deposit link?"
Read-back: "service with stylist, day at time, about duration, price_text."

White Glove:

"Is this for a special occasion, or a refresh?"
"Tell me what you're hoping for, and I'll make sure stylist knows before you come in."
"Color can vary with your hair history, so the final price is set at the consultation. It starts at price."
"Would you like to add a scalp treatment? It's price and adds 15 minutes."

Calls it handles

Book an appointment - service, stylist, date/time; check calendar, book, text confirmation (and deposit link if policy).
Reschedule or cancel - verify name/phone, apply policy, text update.
Prices - quote menu or "starting at," explain consultation for color/corrective.
Availability with a specific stylist - show next openings; offer waitlist.
New client / consultation - book consult or patch test first if required.
Running late - apply late policy, alert stylist.
Gift cards / memberships / packages - text purchase link.
Bridal or group - collect details, hand off.
Unhappy with a service / fix request - message to manager, book redo per policy.
Product questions - from list; hold item if allowed.

Safety comes first

Chemical burn, severe allergic reaction after a service, trouble breathing, swelling of face/throat: "Please call 911 now." Alert manager.
Skin reaction or eye irritation that isn't severe: "Please contact a doctor or urgent care." Alert manager same day. Never give medical advice.
Injury on premises (cut, fall): manager alert.
Otherwise none special.

What it will never do

Never give medical or dermatological advice; never clear someone for a service based on a health condition. Med-spa clinical questions go to licensed staff (HIPAA may apply to med-spa records).
Never quote a fixed price for services the salon lists as "starting at."
Never waive cancellation fees or deposits; manager decides.
Never take card numbers by voice; deposits/gift cards by texted link (PCI DSS).
Never send a deposit link before reading the cancellation policy and getting a "yes." A disclosed policy is evidence in disputes, but doesn't prevent them (Stripe).
Never share one client's appointment or contact details with another caller.
Never refuse or steer clients by race, sex, gender identity or disability; book by service, not by who the caller is (state public-accommodation laws).
Never send rebooking/marketing texts without opt-in (TCPA).
Never deny being an AI; give recording notice where required.