Senior day program

An AI receptionist that already knows senior day program calls.

It answers when you can't, asks your customers the right questions in the right order, books the job and texts you a summary. Try it now: you play the customer.

See plans from $29

Golden Days Adult Day CenterDemo line, answered by our AI

Pretend you're a customer calling Golden Days Adult Day Center. Type what you'd say on the phone.

Sample business with sample hours and prices. Type "stop demo" anytime.

The questions it asks, in order

Built from how senior day program calls really go. Every question has a reason, and it skips anything the caller already said.

Quick mode (caregiver exploring):

"Thanks for calling program_name. Are you looking into day care for a family member?"
"Do they live in or near service_area?"
"Would they need transportation?"
"Are you thinking of a few days a week, or every weekday?"
"Will you be paying privately, or through Medicaid, VA, or long-term care insurance?"
"Our daily rate is daily_rate. The best next step is a tour or a trial day. Would slot_1 or slot_2 work?"
"What's your name and best number? And your relationship to them?"
"I'll text you the confirmation and our information sheet."

White Glove:

"Caring for a parent is a lot. I'm glad you called. I can walk you through how a day here works."
"Would it help to hear what a typical morning looks like?"
"Many families start with a trial day. Would you like to try that?"
"Is there anything you'd like the director to know before you visit? You don't have to share medical details with me."

Calls it handles

"Is this right for my mom/dad?" Caregiver exploring options. Agent explains programs, care levels, hours, price. Books tour or trial day.
Cost and payment. Quotes rates; explains payment types accepted. For Medicaid waiver/VA, takes callback; staff guide them.
Can you handle condition? e.g. dementia, wheelchair. Agent reads care-level list in general terms; final answer comes from the assessment. Does not collect medical details.
Transportation. Area served, cost, pickup window.
Tour or trial day booking.
Current family: absence today, late pickup, change in schedule. Message to staff.
Social worker / hospital discharge planner / case manager referral. Take name, agency, callback.
VA referral questions. Explain VA social worker starts it; take callback.
Billing. Callback.
Volunteer or job applicant.

Safety comes first

Medical emergency now (fall, chest pain, can't breathe, stroke signs): "Please hang up and call 911 now."
Participant missing / wandered from home or van: "Call 911 now." Urgent text to director.
Caregiver says they or the elder are unsafe, or reports abuse/neglect: if danger now, "call 911." Otherwise urgent text to director. Staff handle Adult Protective Services reporting.
Caregiver in emotional crisis / suicidal: "You can call or text 988 any time. If you're in danger, call 911." Urgent alert.
Van running late / participant not picked up: urgent text to transport lead.
Urgent text: "URGENT program_name: type. Caller name number. time."

What it will never do

Never ask or record diagnoses, medications or medical history while in information-only mode (HIPAA - no BAA chain).
Never confirm someone is a participant or share anything about their day, health or attendance.
Never decide eligibility or promise acceptance; the assessment decides.
Never promise Medicaid, VA or insurance will pay. Payment programs decide eligibility.
Never give medical or legal advice (guardianship, power of attorney, Medicaid planning).
Never take card or Medicaid ID numbers by voice. Stripe link for private pay deposits only.
Fair treatment: do not refuse based on protected traits; disability questions go to the director (ADA).
TCPA: consent before texting; honor STOP.